Onboarding + merchant management
Capture credentials, accreditation, regulatory documents, and licensing in a single workflow. Every merchant clears compliance before they go live.
Purpose-built for ISOs
The CRM built for merchant services.
Onboarding, residuals, risk, compliance, and the dashboards that tie them together — running on data your team can actually trust.
Merchant record · live
Active · boarded 8 minAcme Coffee Co.
MID 482910·MCC 5812 · Restaurant·Fiserv + NMI
West regionApex Merchant Services
Volume · MTD
$42K
Risk score
87
Cycle
#10
Disputes
0.21%
Recent activity
- 14:02
Velocity alert
$4,200 / 8 min · Case #4821 opened
- 13:54
Residual posted
$1,124.30 · Cycle 10
- 13:31
Document e-signed
PCI SAQ-A renewal · Documenso
- 12:48
OFAC re-screen
Pass · cleared by Sovos
Residual splits · Cycle 10
ISO · Apex65%
Director · S. Kestler8%
Agents27%
Settles
Nov 1 · ACH
13 connected modules
0 portals to juggle
1 source of truth
Why a specialized CRM
Generic CRMs treat merchants like contacts.
Pulse models the whole lifecycle — leads, applications, MIDs, residuals, processors, agents, hierarchies, accreditations, and disputes — with the data wired across every screen for agents and ISOs alike.
What's inside
Everything an ISO actually does.
Multi-gateway processing
Connect NMI, Fiserv, TSYS, Stripe, Maverick, and more. Card-not-present, in-store POS, virtual terminals — all wired in.
Portfolio dashboards
Volume, chargebacks, dispute ratios, merchant health, and rep performance in real time. Spot the weak spots before they cost a deal.
Workflow automation
Follow-ups, notifications, compliance checks, accreditation renewals, escalations. Define a rule once and Pulse runs it forever.
Compliance + accreditation
Built-in tracking for ISO accreditation, AML/KYC requirements, and audit-ready document trails. Reduce risk without adding ops headcount.
Boarding-grade application flow
Smart pre-fill, auto-collected docs via Plaid + Documenso, and parallel submission to every processor you work with.
Capabilities
Ten modules wired into one record.
Lead capture + pipeline
Application + KYC
MID + processor sync
Residual splits + payouts
Risk + chargeback ratios
Equipment inventory
Document vault
Agent commission tiers
Ticketing + SLAs
Webhook + REST API
How it works
Five steps to a portfolio that runs itself.
- Step 1
Connect
Hook up processors, gateways, and partners — NMI, Fiserv, TSYS, Plaid, Documenso, Slack, and the rest of your stack.
- Step 2
Configure
Set risk thresholds, commission splits, notification rules, and approval hierarchies. Pulse mirrors how your team already operates.
- Step 3
Onboard
Capture business, owner identity, banking, and required docs in one application that submits to every processor in parallel.
- Step 4
Automate
Lead routing, document collection, ticket SLAs, residual splits, and risk monitoring all run themselves once the rules are in place.
- Step 5
Optimize
Live dashboards surface portfolio health, agent performance, and chargeback risk so margins scale instead of headcount.
Built for ISOs from day one.
Generic CRMs bend custom fields around merchant data. Pulse starts with merchant services as the model — MIDs, processors, residual splits, accreditations, and dispute cycles are first-class objects, not afterthoughts.
Scales without bottlenecks.
Indexed search across every record, virtualized tables for portfolio views, and rule-driven automation that runs portfolio-wide. Adding merchants doesn't add ops headcount.
Outcomes
Faster ops. Fewer errors. Better margins.
Built for ISOs, not retrofitted
Generic CRMs treat merchants like contacts. Pulse models leads, applications, MIDs, residuals, processors, agents, hierarchies, accreditations, and disputes natively.
Real-time data, real decisions
Every transaction, dispute, and status change flows in live. Decisions on what is — not what was last month.
Scales with the book
A handful of agents to thousand-merchant portfolios. Indexed search, virtualized tables, and automation keep performance flat.
Compliance is the floor
PCI DSS, SOC 2, KYC, audit-trail exports — all baked in. When the regulator asks, the export is one click.
Who it's for
Built around how you actually work.
- Agents and ISOs running merchant services across multiple processors
- Sales offices scaling client bases who need efficient onboarding workflows
- Operations teams who want one source of truth across every processor portal
- Owners who want regulator-ready audit trails without adding compliance headcount
- Growing offices ready to consolidate spreadsheets and processor portals into one platform
Related
Explore the rest of the platform.
Closed release · now taking applications
Stop chasing residuals in spreadsheets.
Boarding in minutes. Residuals that reconcile themselves. A platform that actually understands the way your team operates.
Invite-only cohort · Hand-picked for the closed release
PCI DSS compliantSOC 2 Type II99.9% uptimeMulti-processor